WHISTLEBLOWING ABOUT THE SCOTTISH WIDOWS DEMUTUALIZATION

Scottish Widows Press Release - February 2002

Reports by Daily Telegraph (1 Feb 2002) and BBC (31 Jan 2002)

SCOTTISH WIDOWS GUARANTEED ANNUITY RATE POLICIES 31 JANUARY 2002

Scottish Widows is revising the way it calculates benefits for guaranteed annuity rate policies from 1 February 2002. As a result of the change, final or 'terminal' bonuses for most guaranteed annuity rate policies will be increased. The Financial Services Authority has been kept fully informed and is satisfied that Scottish Widows' approach fulfils its requirements.

The change in practice follows the House of Lords judgement in the Equitable Life v Hyman case. As a consequence of this ruling, when interest rates are low - as they are now - most holders of policies with guaranteed annuity rate options should be able to receive significantly higher pensions. The guaranteed annuity rate will apply provided the selected pension benefits meet the terms for the guarantee set out in the original policy contract.

The cost of enhancing pensions will be paid from the Additional Account established when Scottish Widows demutualised in March 2000. As detailed in the Policyholder Circular issued in November 1999, this Additional Account is there to cover contingencies such as this [Woof! And did you tell the policyholders about the 1.5 billion contingent liability, which you knew about, in the circular? Er, No.], with any balance thereafter being paid out over time to Policyholders.

We expect that the Additional Account will be sufficient to meet the costs of enhancing pensions for guaranteed annuity policies. With-profits policyholders will be protected as benefits would not be reduced to meet any excess costs arising from this change. With-profits policyholders without guaranteed annuity rates will therefore receive similar values to those that would have applied had Scottish Widows not demutualised [but you won't be getting the GBP1.5 billion in the Additional Account that you thought you were going to get - and which we led you into thinking you would get!].

Any balance in the Additional Account not needed to meet contingencies would be available for distribution as enhancements to final bonuses on with-profits policies which transferred from the old Scottish Widows to the new Scottish Widows plc on demutualisation. Current projections suggest that any amount available for this purpose would be limited, and no such distribution is currently planned. As a result no enhancements have been included in benefit illustrations for such policies since August 2001.

The change in practice will be backdated to 1 January 1999. Eligible retirement claims since then will be reviewed to identify whether higher benefits will be paid. No benefits will be reduced as a result of this review.

Scottish Widows will be writing to all affected policyholders during the first half of 2002, starting with those most immediately affected. Policyholders should take no further action at present.

Mike Ross, Chief Executive of Scottish Widows, said

"Today's announcement is a positive response to the wider consequences of the House of Lords judgement, by increasing pensions for most policyholders who take their guaranteed annuity rate options.

"We have always held strong reserves against changing circumstances and the setting up of the Additional Account at the time of demutualisation has enabled us to take this action while maintaining the principle of fairness for all policyholders."

End

More Information about Guaranteed Annuitv Rate Policies

Notes

1. Scottish Widows has over 1.8 million policyholders and manages customer assets of circa 78 billion. It has circa 174,000 in force with-profits guaranteed annuity policies.

2. An Additional Account was set up at the time of Scottish Widows' demutualisation on 3 March 2000, and is available to meet contingencies. The Policyholder Circular issued in November 1999 stated that these contingencies include "the costs of meeting guarantees on policies allocated to the With Profits Fund including the cost of guaranteed annuity options". [And did you tell the policyholders about the 1.5 billion contingent liability, which you knew about, in the circular? Er, No.] The current value of the Additional Account is circa 1.7 billion.

3. The current projected cost of increasing past and future annuity payments for guaranteed annuity policies and for the review is circa 1.4 billion, which will be paid out over many years as the guaranteed annuity options are exercised by policyholders. The assets allocated to the Additional Account include certain hedge assets, which provide substantial protection against the consequences of a future fall in interest rates including increases in the costs of meeting guaranteed benefits. However, in the unlikely event of the Additional Account being insufficient to meet these costs Lloyds TSB Group stands behind Scottish Widows

4. To be eligible for an increased pension under our new practice, guaranteed annuity policyholders must take their pension benefits with Scottish Widows at a date and in a form specified in the policy for the guarantee. Following the House of Lords judgement, Scottish Widows cannot continue its previous practice of paying benefits with equivalent value to policyholders who opt not to take guaranteed annuity benefits.

5. The change in practice will be backdated to 1 January 1999. It was from this date that sustained low interest rates first caused final bonuses to differ from those that our new practice might have provided. Scottish Widows will contact holders of circa 23,000 guaranteed annuity rate policies who took retirement benefits between 1 January 1999 and 31 January 2002 to inform them of the change in practice. Circa 11,000 of those, where benefits were taken at a date when the guarantee applied will have their benefits automatically reviewed. The remaining policyholders, who took their benefits at a date when the guarantee did not apply, will be contacted to advise them of the change of practice. This letter will provide information about what steps these policyholders should take if they wish to have their benefits reviewed - as the revised practice may have affected the choices people made had it been in force at the time.

6. Where benefit illustrations were provided between March 2000 and August 2001 for with-profits policies which transferred from the old Scottish Widows to the new Scottish Widows pic on demutualisation, they will normally have included an allowance from the Additional Account as an enhancement to final bonuses. This allowance was based on our estimate of extra bonuses that the Additional Account might have provided. However, in the light of the House of Lords judgement and subsequent change of practice, projections suggest that any amount available for this purpose would be limited, and at the moment no such distribution is planned Consequently illustrations since August 2001 have not contained any allowance.

7. Scottish Widows expects the review of past claims to be substantially completed by the end of this year but this depends on the supply of essential information from policyholders and other annuity providers.

8. Policyholders should take no action until they are contacted by Scottish Widows. If they subsequently require clarification they should consult their financial adviser or call Scottish Widows directly on its dedicated helpline on 08456078909 - weekdays between 8am and 8pm and Saturdays between 9am and 12.30pm. Independent Financial Advisers can also contact the same helpline number.

9. This change in practice applies only to policies taken out before Scottish Widows joined Lloyds TSB.

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